ChatDestiny Privacy Policy

Effective Date: Nov 11, 2025

Last Updated: Nov 11, 2025

ChatDestiny (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please discontinue use.

1. Information We Collect

a. Information You Provide

• Account Information:Name, email address, login credentials.
• Profile Information:Date of birth, time and place of birth (optional), gender, relationship preferences.
• User Content:Inputs such as tarot questions, compatibility partner details.

b. Automatically Collected Information

• Device Information:IP address, device type, OS, browser type, app usage.
• Cookies & Analytics:Used for performance, personalization, and security.

c. Third-Party Information

If you log in or share via third-party services, we may receive associated data.

2. How We Use Your Information

• Provide, personalize, and improve the Services.
• Generate astrological, numerological, and tarot insights.
• Respond to support requests.
• Send notifications and marketing communications (opt-out available).
• Conduct research, analytics, and product development.
• Fulfill legal obligations and prevent misuse.

3. Legal Basis for Processing (EU Users)

Under the General Data Protection Regulation (GDPR):

• Consent: For personalized readings, marketing, and optional features.
• Contract: To deliver Services requested by you.
• Legitimate Interest: For analytics, product improvement, and fraud prevention.
• Legal Obligation: When required by law.

You may withdraw consent at any time.

4. How We Share Your Information

We do not sell personal data. Sharing is limited to:

• Service Providers: Hosting, analytics, payments, support.
• Legal Compliance: If required by law, court order, or authority.
• Business Transfers: In case of merger, acquisition, or sale.
• With Consent: When you actively choose to share results.

5. International Transfers

Your information may be transferred outside your country, including to the United States, where laws may differ. We implement safeguards such as Standard Contractual Clauses (SCCs) for EU data transfers.

6. Data Retention

We retain personal data only as long as necessary for Services, legal obligations, and dispute resolution. You may request deletion anytime (see Section 9).

7. Your Rights

a. U.S. (CCPA/CalOPPA)

• Access and portability.
• Correction and deletion.
• Opt-out of data sale (we do not sell personal data).
• Non-discrimination for exercising rights.

b. EU/EEA (GDPR)

• Right to access, correct, and erase personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent.
• Right to lodge a complaint with a supervisory authority.

To exercise rights, contact us at info@chatdestiny.com.

8. Children’s Privacy

The Services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect data from children.

9. Security

We apply reasonable technical and organizational measures to protect personal data. However, no method of storage or transmission is fully secure.

10. Your Choices

• Account Settings: Manage or delete your data.
• Marketing: Opt out via unsubscribe link.
• Cookies: Adjust browser settings; some features may be limited.

11. Dispute Resolution & Arbitration (U.S. Users)

By using the Services, you agree that any dispute, claim, or controversy arising out of or relating to this Privacy Policy or your use of the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

• Location: Arbitration will take place in California, unless both parties agree otherwise.
• Governing Law: This agreement shall be governed by the laws of the State of California, without regard to conflict of law principles.
• Waiver of Class Actions: You agree to resolve disputes only on an individual basis and waive the right to participate in a class action.
• Exceptions: You may seek relief in small claims court if eligible.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a new “Last Updated” date.

13. Contact Us

For questions about these Terms, contact us at:

ChatDestiny Legal Team

Email: info@chatdestiny.com

Address: Room 1508, 15th Floor, Vincom Center Building, No. 72 Le Thanh Ton, Saigon Ward, Ho Chi Minh City, Vietnam